Terms of service

Pulse Coaching is software provided to personal trainers to run their coaching businesses. Coaches hold an account with Pulse. Their clients are given access by their coach, and use Pulse as part of that coaching relationship rather than under a separate agreement with us.

Using Pulse means accepting these terms. If you are using it as a client, your coach’s own agreement with you governs the coaching itself.

Pulse does not provide coaching, training advice, medical advice, or nutrition advice, and is not a healthcare provider. A coach is responsible for the programmes, guidance and duty of care they give their clients, including where they use Pulse’s AI tools to draft something. Programme content is reviewed and approved by the coach before a client sees it, and that review is the coach’s professional judgement, not ours.

We do not verify a coach’s qualifications, insurance or registration. Clients should satisfy themselves about the coach they train with.

Physical training can cause injury. If you are a client, you take part at your own risk. Tell your coach about health conditions, injuries, medications and symptoms, answer intake questions honestly, and seek medical advice before starting or changing a programme if you have any reason to.

Pulse is not a medical service and must not be relied on in an emergency. If you have an urgent health concern, stop and contact a medical professional or emergency services.

Keep your password to yourself and your account details accurate. You are responsible for what happens under your account. Passwords must be at least twelve characters. Tell us promptly if you think someone else has access.

Accounts are created by invitation: a coach is invited to Pulse, and a coach invites their own clients. You may not share an account, or create one for someone else without their knowledge.

Where a coach enables payments, they sell to their client directly through their own Stripe account. The coach is the merchant of record: they own the sale, set the price, and are responsible for delivering what they sold, for refunds, and for disputes. Pulse is not a party to that transaction and does not hold those funds.

A client wanting a refund should raise it with their coach. Card details are handled by Stripe and are never held by Pulse.

Pulse does not currently charge a fee on payments between a coach and their client. If that changes, coaches will be told before it applies to them.

A coach decides what to record about their clients and is responsible for having the right to record it, including consent for health information and for any minor they train. A coach is the controller of their clients’ records; Pulse processes that data on their instruction.

If a coach stops using Pulse, their clients’ access ends with that account. Coaches should give their clients reasonable notice, and can export their data before closing.

Coaches pay for Pulse on the plan and price shown when they signed up. Fees are billed in advance and are not refundable for a period already served, except where the law requires otherwise.

If a payment fails, we will try again and tell you. If a subscription lapses, a coach’s account becomes read-only rather than being locked or deleted, so nothing is lost while it is sorted out. And clients are never cut off because of their coach’s billing.

We will give at least 30 days’ notice before increasing the price of an existing subscription.

A coach’s programmes, notes, branding and client records remain theirs. A client’s own data remains theirs. We take only the permission we need to run the service: to store, process and display that content back to the people entitled to see it, and to send it to the sub-processors named in our privacy policy for that purpose.

We do not sell your data, and we do not use coach or client content to train AI models.

You agree not to:

• use Pulse to break the law, or to harass, endanger or mislead anyone;
• upload someone else’s personal or health information without the right to;
• attempt to reach another coach’s data, probe or interfere with the service, or bypass its limits;
• resell or white-label Pulse without our agreement;
• use automated means to extract data at scale.

We may suspend an account that is causing harm or risk to others, and will tell the holder why.

We aim to keep Pulse available and to give notice of planned maintenance, but we do not promise it will be uninterrupted or error-free. Parts of Pulse depend on third-party services, and those can fail independently of us.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded. Where our liability can be limited, it is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

Otherwise, and to the extent the law allows: neither party is liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill; and our total liability arising from the service in any 12 month period is limited to the fees you paid us in that period.

We are not liable for the coaching itself, for what a coach advises, or for the outcome of a programme. That sits with the coach.

A coach can cancel at any time, effective at the end of the current billing period. We can end or suspend an account for a serious or repeated breach of these terms, or with 30 days’ notice for any other reason.

After an account closes you can ask for a copy of your data. Retention and deletion then follow the schedule in our privacy policy.

If we change these terms in a way that materially affects you, we will tell account holders beforehand rather than change them silently. Continuing to use Pulse after that means accepting the change. The date at the top always reflects the current version.

These terms are governed by the laws of New South Wales, Australia, and the courts of that State have jurisdiction. That does not take away any right you have to bring a claim where you live.

pedro@pulsecoaching.app